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Answered
jason 2 months ago in Crawlera • updated by Pablo Vaz (Support Engineer) 1 month ago 3

I have a client whom I referred to Crawlera, and I had him provide the API Key to me to run the routine. When I input it and test, it will work, but within a day or so I get the error: "Failed to match the login check" and if I have him log in and send me the API Key again, it has changed, and the new one works. How can I prevent it from changing?

Answer

Answer
Answered

Hey Jason, our Crawlera engineers informs that no changes can occur on the API key without authorization of your client.

Don't hesitate to ask if you need further assistance.

Best regards.

Waiting for Customer

Hi Jason, just to clarify, the Crawlera account is it yours? In that case, don't think you should experience API keys deliberating changes.
Regards.

The account technically belongs to my client, but I have full access to it. He has not been on the site to request a new API key.

Answer
Answered

Hey Jason, our Crawlera engineers informs that no changes can occur on the API key without authorization of your client.

Don't hesitate to ask if you need further assistance.

Best regards.