Billing FAQ

Subscribing to Scrapinghub Services.
⚠️  Note: Only Organization Owners have access to modifying Subscriptions Subscribe to Scrapinghub services: 1. Login to your account and go to your or...
Thu, 17 Oct, 2019 at 12:55 PM
Cancellation in the middle of billing cycle
When you downgrade to a lower add-on or cancel any add-on in between the billing period, the amount you paid in full for the remaining period would be pro-r...
Thu, 23 Mar, 2017 at 11:57 PM
How do I provide my credit card / PayPal information?
To provide your credit card details, go to your organization page in Scrapinghub Dashboard, then access the Billing section and open the Billing Portal. You...
Wed, 18 Oct, 2017 at 3:02 PM
How to edit/modify Billing address?
To provide your billing address, go to your organization page in Scrapinghub Dashboard, then access the Billing section and open the Billing Portal. Click o...
Thu, 8 Feb, 2018 at 9:54 AM
Why do I get an error when adding an American Express card?
Please make sure you are entering a 4-digit CVV code (for reference: https://www.cvvnumber.com/).
Fri, 15 Mar, 2019 at 10:51 PM
Getting an error when changing payment method to Paypal
Currently, we have a known issue wherein when you change your payment method to Paypal, you will see an error page after the checkout. We are actively worki...
Thu, 12 Apr, 2018 at 12:42 PM
Why can't I find C10 plan to downgrade to?
You can change your subscription to two levels up or two levels down from your current Crawlera plan depending on which plan you are currently subscribed to...
Thu, 18 Apr, 2019 at 12:45 PM
Why have I been charged more than listed price for a plan?
For users based out of Europe, VAT is applied to invoices if VAT number is not provided. This results in an increase than listed price. If VAT number is pr...
Wed, 1 May, 2019 at 10:19 AM
Can I put my account on hold and pause the subscription?
If you would like to suspend your services, you may do so using your billing page, inside your organization's dashboard. Cancelling subscriptions won&#...
Wed, 2 Oct, 2019 at 5:45 PM
Changing Plans or Billing details.
⚠️  Note: Only Organization Owners have access to modifying Subscriptions   1. You can always review the subscription later at the Billing Page. Login to ...
Thu, 17 Oct, 2019 at 12:55 PM