Billing FAQ

How do I provide my credit card / PayPal information?
To provide your credit card details, go to your organization page in Scrapinghub Dashboard, then access the Billing section and open the Billing Portal. You...
Wed, 18 Oct, 2017 at 3:02 PM
How to edit/modify Billing address?
To provide your billing address, go to your organization page in Scrapinghub Dashboard, then access the Billing section and open the Billing Portal. Click o...
Thu, 8 Feb, 2018 at 9:54 AM
Why do I get an error when adding an American Express card?
Please make sure you are entering a 4-digit CVV code (for reference: https://www.cvvnumber.com/).
Fri, 15 Mar, 2019 at 10:51 PM
Why have I been charged more than listed price for a plan?
For users based out of Europe, VAT is applied to invoices if VAT number is not provided. This results in an increase than listed price. If VAT number is pr...
Wed, 1 May, 2019 at 10:19 AM
Can I put my account on hold and pause the subscription?
If you would like to suspend your services, you may do so using your billing page, inside your organization's dashboard. Cancelling subscriptions won&#...
Wed, 2 Oct, 2019 at 5:45 PM