On the website, it shows that my subscription will be cancelled on 8/31 2020.
However, I received the invoice today. Can I get the refund?
Thanks for getting in touch with us. I have checked your account and there were 2 subscriptions, 1 for Crawlera and other for AutoExtract. Autoextract is scheduled to be cancelled on 31-Aug. While Crawlera was converted from trial to active and hence charged. I guess you cancelled the subscription post the conversion, hence it is scheduled to end on 30-Sep.
I am converting this topic to a ticket so that Finance team can assist you on this issue.
When does the Finance team contact me? I hope I can get the refund.
I want to stop the Crawlera service. Can I stop this service right now instead of 30-Sep.
Please reply me as soon as possible.