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Problem Processing Payment

Hello -


I'm trying to register for Crawlera and it keeps rejecting my payment and saying there is a problem processing my card. I've tried three cards, each 5+ times. Can anyone help / suggest options?




Best Answer

Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there. 


Hello, I am sorry to hear that you are having issues subscribing to Crawlera. I will check and get back to you. Could you please let me know which plan you wanted to subscribe to - Crawlera Basic or Advanced? Thank you. 

Basic at the moment

Answer

Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there. 

Thanks Adriana, I appreciate it.

Hi Adriana, I'm also experiencing this issue when signing up for Crawlera Basic. I'll keep an eye out here for updates.

Hi Adriana, I'm experiencing the same issue. I'm not sure if there's a fix yet, but I'd like to sign up for the Basic plan. Thanks.

Hi Max, apologies, your response somehow got mistakenly flagged by our forums, so I didn't see your message until it was noticed and cleared today. I just sent you an email regarding this - hope to hear from you soon and get you subscribed to Crawlera asap. 

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