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Refund never issued

One of your support members was supposed to issue a refund for our account last month, but we have not seen the credit on our bank statement.


I can't submit a private ticket since my account is no longer a paid account, can you please issue the refund?


See support ticket thread #10627 for reference.


Best Answer

Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.


Thanks for the feedback, we hope to see you again soon!

No worries thank you! It's a great service and I hope to come back!

Answer

Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.

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